Cancellation & Refund Policy

Last Updated: June 30, 2026

Thank you for choosing Dignyte. We want you to be fully satisfied with our restaurant POS and billing solutions. This Cancellation & Refund Policy outlines the terms for cancellations, subscription renewals, and refund eligibility.

1. License Cancellation

You may cancel your Networked Edition or Single PC Edition recurring yearly license renewal at any time. To cancel, please log into your Client Portal or contact our support team at [email protected].

Upon cancellation, your license will remain active until the end of your current paid billing cycle. No further recurring charges will be made.

2. License Renewals

Both the Single PC Edition and Networked Edition require a recurring yearly license renewal fee after the first setup year. The yearly renewal fee is ₹3,000 + GST for Single PC Edition and ₹5,000 + GST for Networked Edition. We encourage all users to utilize our free demo or contact sales to evaluate the software suitability before purchasing.

3. Refund Eligibility

We offer a 7-day money-back guarantee on all new purchases (both Single PC and Networked Edition initial setups) if the software fails to function or cannot be installed due to technical incompatibilities that our team cannot resolve.

To request a refund:

• Submit a refund request within 7 days of the transaction date.
• Send an email to [email protected] detailing your purchase details, license key, and the technical issues encountered.
• Once approved, refunds will be processed and credited back to the original payment method within 5–7 working days.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Refund requests submitted more than 7 days after the purchase date.
• License renewals (recurring yearly charges) that were not cancelled prior to the billing date.
• Licenses terminated due to a violation of our Terms of Service (e.g., unauthorized device cloning or token tampering).